Clinic Support Specialist
Richmond
Clinic Support Specialist
Full Time • Richmond
Benefits:
- 401(k)
- Employee discounts
- Health insurance
Clinic Support Specialist (CSS)
Provide administrative support to Speech-Language Pathology (SLP)/Occupational Therapy (OT)/ Physical Therapy (PT)/Leadership and Administrative Staff
Position Duties include but are not limited to:
Scheduling
· Coordinates scheduling of client appointments; maintains client availability and attendance record
· Coordinates incoming evaluations by securing all needed information prior to appointment taking place
· Notifies appropriate therapist of any client cancellations; rescheduling cancelled appointments to positively impact center productivity
· Assist with coordinating meetings for staff, parents, and administration, as well as planning center events
Communications and Paperwork
· Manages new client paperwork
· Obtain and maintain prescriptions and referrals from doctor’s offices and Supports Coordinators
· Obtain and update paperwork and documentation for all clients
· Provide timely, professional communication via phone, email, text with clients, parents, and staff
· Processes, sorts and routes incoming/outgoing mail, email and faxes
· Responsible for inputting data, uploading/sending documents and tracking information in Electronic Medical Records (EMR) System.
· Perform frequent audits of data to ensure accurate input in to EMR
Billing/Authorizations
· Secure/maintain authorizations of services by communicating with Case Managers and/or insurance companies
· Accepting payments & inputting information into the EMR system
· Work closely with Billing Department to ensure all services have appropriate authorization
Client Service/Clinic Support
- Greets all incoming guests in a professional manner
- Answers door quickly and efficiently
- Follow Health and Wellness guidelines/completes screenings of all clients before retrieving client from parent
- Fosters positive relationships with clients, families, and employees
- Assists clinic as needed with parents late for pick-up, i.e., staying with the client and calling family members
- Monitors inventory, checks in deliveries, and confirms correct distribution of orders
- Performs other administrative duties as assigned including but not limited to filing, sorting, updating records, data entry and competitive research.
- Maintains a safe and clean environment by organizing and sanitizing equipment following all safety standards
- Assists therapists with therapy related activities including preparation of materials, cleaning, client and parent support as instructed.
- Other tasks as assigned by the Regional Operations Manager, Administrative Office and/or SLP, OT, PT staff
Reports to: Regional Operations Manager
Qualifications:
· Preferred 1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities
· Outstanding organizational skills
· Ability to work with children, parents and/or people with disabilities helpful
· Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
· Excellent communication and interpersonal skills
· Committed to providing exceptional customer service
· Quick study and eager to learn
· Demonstrate a self-initiative spirit
· Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
· CPR certification required
· Proficiency in Microsoft Office 365 required
· Preferred Experience with Raintree EMR or similar programs
Compensation: $17.00 - $20.00 per hour
About Us
The What and When: Quality Care 1st
At New Beginnings Pediatric Therapy we strive to put our patients first. We are always available for questions, concerns, or problems that may arise. New Beginnings Pediatric Therapy offers an atmosphere that encourages developmental growth, habilitation of new skills, and rehabilitation of lost or regressed skills. At New Beginnings we value integrity, honesty, a drive for excellence, family friendliness, confidentiality and professional excellence. We also strive to obtain these values in our personal and business life. We demonstrate our “patient first” mind set by the high quality of knowledge, skills, and abilities we utilize with our patients. Each therapists at New Beginnings Pediatric Therapy has at least 10 years of pediatric specific therapy experience!!
The Why: Our Story
New Beginnings is a family owned and operated business. Owners, Kevin and Keara Everley have the experience and education needed to support their therapist’s needs. They have first hand experience from a parent’s perspective as their son received weekly Occupational Therapy through First Steps and continues to receive services through home health. Keara Everley is a certified Speech and Language Pathologist and has first hand experience with First Steps and home health as a working therapist. Kevin Everley graduated as an Industrial/Organizational Psychologist from EKU, which has given him both education and experience in the field of human resources. Together, this husband-wife team has all the key ingredients for a successful therapist and family-first business: education, experience and first hand perspective.
The Why: Our Story
New Beginnings is a family owned and operated business. Owners, Kevin and Keara Everley have the experience and education needed to support their therapist’s needs. They have first hand experience from a parent’s perspective as their son received weekly Occupational Therapy through First Steps and continues to receive services through home health. Keara Everley is a certified Speech and Language Pathologist and has first hand experience with First Steps and home health as a working therapist. Kevin Everley graduated as an Industrial/Organizational Psychologist from EKU, which has given him both education and experience in the field of human resources. Together, this husband-wife team has all the key ingredients for a successful therapist and family-first business: education, experience and first hand perspective.
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